Right of withdrawal

 

INSTRUCTIONS

 

The costumer is entitled to cancel the contract with the seller within 14 days without the requirement to specify reasons by providing written notice (e.g. letter, fax, e-mail). The deadline for the revocation amounts to 14 days, after the day of order confirmation by the costumer or on behalf of a third party. This period do not start, until the contract will not be blinded with the product payment.  

In order to exercise the right of withdrawal, the costumer has to inform us:
 

Dolphin Innovations GmbH

Rothenbaumchaussee 5

D – 20148 Hamburg

Telephon: 040 412 63 98 30

Telefax: 040 412 63 98 40

E-Mail: logistik@dolphin-innovations.de
 

about his decision to revoke the contract. In alternative, the costumer can filled the attached withdrawal document.

To safeguard the withdrawal period it is sufficient to send a communication concerning the revocation, before the end of the withdrawal period.

 

Withdrawal consequences

If the costumer withdraws from this contract, we will reimburse all payments we received from him, including the shipping costs (with the exception of any additional costs arising from the fact that the costumer has chosen a different method of delivery, from the ones we offer), and repay immediately or latest within fourteen days from the date on which the withdrawal notification has been received. For this repayment we use the same method of payment that the costumer used in the original transaction, unless an expressed request; in any case the costumer will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until the costumer has demonstrated that the goods have returned.

 

The costumer has to return the goods immediately and, in any case, not later than fourteen days from the date on which he inform us about the cancellation of this contract. The deadline is guaranteed, if the costumer sends back the goods before the end of the deadline.

 

The costumer bears the delivery costs needed to send back the goods.

The costumer has to pay for possible loss of value, only if this value loss is attributed to a quality test of the product and its functions.

For the rest, the costumer can avoid the compensation duty, by not using the goods as an owner and refrain from doing anything which reduces their value. Transportable items are to be returned.

The costumer can find all information regarding withdrawal requirements in the note added in the shipment.

Please note:

• Please send back the product with the original package to us – so that we can quickly check it

• In order to improve our service, please put in the package a certificate of return with the withdrawal reason

• Please use a stamped package and the attached paper for returning products, where you shall write your reasons of return.

 

Refund

A refund will be credited back to the payment method used in the order. Refunds are usually fulfilled about 10 days after processing the returned order in our office. Please note that the period may be extended due to the processing time of the respective bank.